Medical Information requests and product complaints/adverse event reports

If you have a question about an MSD product, or want to report an adverse event or quality issue with an MSD product, please call 0800 500 673 or email


For wholesaler orders and distribution enquiries, please contact Healthcare Logistics on Tel 0800 800 673

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Privacy Collection Statement

Merck Sharp & Dohme (New Zealand) Limited (“MSD”) will collect, record and use your first name, last name, email address and other personal information (please note some of this information maybe personal sensitive information)(“Personal Information”) by the way of you contacting us for the purposes of processing your enquiry. We may conduct data analytics on the personal information you provide, including to help us improve our services and customise information for you. If you choose not to provide us with your personal information, we may not be able to fulfill these purposes. We will keep your personal information for only as long as is necessary to carry out the purposes described above (unless we are required or permitted by law to hold the information for a longer period). We may disclose your personal information to organisations who assist us and our affiliated companies (which may be located in other countries including the United States, United Kingdom, Singapore, South America, Poland, China or India). If you would like to know more about our privacy policy, including how to access and seek correction of the personal information MSD holds about you, how to complain about a breach of the New Zealand Privacy Principles, and how MSD handles such complaints, please go to or contact our Privacy Officer at: C/O MSD, PO Box 99-851, Newmarket, Auckland 1149, T +64 9 523 6000, E

NZ-NON-00339 TAPS DA 2208KN Last updated February 2023